Shipping & Returns

Shipping

All your goodies will be shipped within the good ole’ USA within 3 business days of your purchase. We also offer pick-up in South City STL, MO free of charge. In order to take advantage of this option, make sure you choose PICKUP at checkout if paying with a credit card. If completing your purchase using Paypal, you must enter 'PICKUP’ in the promo code section.

You will receive an email notification when your order is shipped or ready for pick-up. We ask for items to be picked up within 5 days of placing the order. Orders of $100 or more before tax qualify for free shipping. 

Please note: The LOUtique is not responsible for lost packages during transit. Please make sure your shipping address is correct when placing an order or returning a package.

Returns

Sometimes you feel like things look better on the hanger or on someone else than on you. We got you! We will gladly accept returns postmarked or dropped off within 7 days of delivery for LOUtique credit only. Items must be unworn, unwashed, damage free with original tags attached. No returns on final sale items, jewelry, or other accessories. 

Customers are responsible for shipping costs of the return package to the LOUtique. Once we receive the item and approve it is in restockable condition, then we will issue a LOUtique credit. 

Exchanges

Sometimes the shit don’t fit, but you love the item! We will do our very best to exchange an item for the same one in a different size IF it’s available. In this case, we got your shipping covered, girlfriend! If it is no longer available, we will issue you a LOUtique credit to find yourself something your little heart desires!